COVID-19 Protocols

Introduction:

We are so very grateful that you have chosen Crowning Life Consulting to provide safe and high quality care in counselling and family services. We are much appreciative for your patience during these uncertain times and are thankful for your willingness to adapt and adjust to the additional measures set forth by our Province and by our agency to better enhance the safety of our services.

Practices and Procedures

In Person Meetings at our Office

• Masks are mandatory in all common areas (waiting room, hallways, etc.)
• We have installed Plexiglas barriers at the front reception desk.
• We have removed many of the chairs in the waiting room to create 2 meters of space in between chairs.
• We have removed magazines, books and toys from the waiting room.
• We request visitors to remain 2 meters apart at all times. We have added decals and signage around the office reminding visitors of this.
• Our building managers have installed hand sanitizing stations in the hallways throughout the building. We are also providing hand sanitizer at the reception desk and coffee stations, as well as in our office.
• We are disinfecting our office in between clients.
• We ask that the time spent in the waiting room be limited to the appointment time.
• Children under the age of 12 are not mandated to wear masks, according to Public Health order https://www.bclaws.gov.bc.ca/civix/document/id/mo/mo/m0012_2021.

In Person Meetings Outside

• We ask that each child and adult arrive symptom free to their meetings.
• We have hand sanitizer always available for children and adults.
• We practice physical distancing, which does not apply to the parent-child relationships.

Zoom Meetings

• We offer online counselling services and encourage clients to use Zoom meetings if they do not have an urgent need for in person counselling services.

Transportation

• We can accommodate pick up and drop off child transportations if needed but do encourage parents to transport children to and from appointments.
• Staff will wear a mask or face covering during the transportation services.
• Children under the age of 12 are not mandated to wear a mask.

Safety Policy

• All parents and caregivers and children who have symptoms of COVID 19 or who have travelled outside Canada in the last 14 days, must stay home and self isolate.
• Parents and caregivers must assess their child before their appointment for symptoms of common cold, influenza, COVID 19, or other infectious respiratory disease before sending them to their meeting.
• If a child becomes sick during an appointment, we will contact the primary parent for pick up.
• Staff will assess themselves daily for symptoms of common cold, influenza or COVID 19 prior to working and stay home if they are ill.